Frequently Asked Questions

Shopping should be easy and transparent. Find answers to your most common questions right here.

  • Everything is handmade and created in small batches using recycled, repurposed, or carefully sourced materials. Each piece is made with intention. Every item is 1-of-1.

  • All product measurements are shown in the photos. Please compare them with your own measurements to ensure the best fit. If you have any questions, feel free to reach out!

    Check out our How to Measure Yourselfguide for detailed instructions.

  • Orders are processed within 3-5 business days.

  • Once your order ships, you’ll get an email with a tracking link. You can also use the Order Tracking page on our site.

  • Please visit our Returns & Exchanges page for full details.

  • If you need to cancel, contact us within 48 hours of placing your order.

  • We only ship within Hawaiʻi.

  • If you made a mistake, contact us as soon as possible. Once an order ships, we can’t change the address.

  • Once a package is marked “Delivered,” it’s the customer's responsibility. Please check with your local post office if anything goes wrong.

  • Nope! We only sell what’s already made and ready to ship.

  • Reach us at contact.dearkhat@gmail.com or use the @dearkhat on our site.